Privacy Policy

Introduction

EnclosureWorks San Mateo Sunrooms respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you use our website or services. By using our services, you agree to the practices described in this policy.

Information We Collect

We collect information that you voluntarily provide to us when you request a quote, schedule a consultation, or contact us through our website or by phone. This information may include:

• Your name and contact information including email address and phone number
• Your home address and property details
• Information about your project needs and preferences
• Payment information when you enter into a contract with us
• Any other information you choose to provide in communications with us

We may also collect technical information automatically when you visit our website, such as your IP address, browser type, and pages visited. This information helps us improve our website and understand how visitors use our services.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide quotes and consultations for sunroom installation and related services
• To communicate with you about your project and answer your questions
• To schedule appointments and coordinate installation work
• To process payments and maintain records of our business relationship
• To send you updates about your project and follow up after installation
• To improve our services and customer experience
• To comply with legal obligations and protect our business interests

We do not sell your personal information to third parties. We only share your information with service providers who help us operate our business, such as payment processors or scheduling tools, and only to the extent necessary to provide services to you.

How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. This includes using secure communication methods, limiting access to personal information to employees who need it to perform their jobs, and maintaining physical and electronic safeguards.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials you use to access our services.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our site.

You can control cookie settings through your browser preferences. Disabling cookies may affect your ability to use certain features of our website. We do not use cookies to track your activity across other websites.

Third-Party Services

Our website may contain links to third-party websites or services, such as payment processors or scheduling tools. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use.

When you provide information through third-party forms or services integrated into our website, that information is subject to the privacy policy of the third-party provider as well as our own policy.

Your Rights and Choices

You have the right to access, correct, or delete the personal information we hold about you. If you would like to review or update your information, or if you have questions about how we use your data, please contact us using the information provided below.

You may opt out of receiving marketing communications from us at any time by contacting us directly. However, we may still need to send you service-related communications about active projects or contracts.

Information Retention

We retain your personal information for as long as necessary to provide services to you and comply with legal obligations. This typically includes maintaining records of completed projects for warranty purposes and business records as required by law. When information is no longer needed, we securely delete or anonymize it.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it promptly.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to request deletion of your information, and the right to opt out of the sale of your information. We do not sell personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page and update the revision date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: